Refund policy

Agathist Studios – Return & Refund Policy

Effective Date: 5/25/25
Contact: support@agathiststudios.com

At Agathist Studios, our products are created with exceptional craftsmanship, limited availability, and attention to detail. By purchasing from our store, you agree to the following Return & Refund Policy.

 Final Sale Collections

The following collections are strictly final sale and not eligible for return or refund under any circumstances:

• Made to order

These items are excluded from any return or exchange policy due to their custom, limited, or clearance nature.

 Eligible Returns – 7 Day Window

Products not marked as final sale may be returned under the following conditions:

• You must initiate a return request within 7 calendar days of receiving your order.
  
  

• The item must be unused, unworn, unwashed, and in original packaging.
  
  

• Returns must be approved before shipping back to us.
  
  

• Customers are responsible for return shipping.
  
  

• No restocking fees apply.
  
  

To start a return, email us at support@agathiststudios.com with:

• Your order number
  
  

• Reason for return
  
  

• Clear photos of the product (if applicable)
  
  

Once we receive and inspect the returned item, we will notify you of approval. Approved returns will be refunded to your original payment method within 7 business days of receipt.

 Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 calendar days of delivery:

• Email support@agathiststudios.com with your order number, description of the issue, and clear photos of the item and packaging.
  
  

• We may offer a replacement (if available), store credit, or refund at our discretion.
  
  

• We reserve the right to deny requests that do not meet these conditions.
  
  

 Important Notes

• Returns received outside of the 7-day window will not be accepted.
  
  

• We do not offer refunds or exchanges for sizing issues on final sale items.
  
  

• Shipping fees are non-refundable, unless legally required or unless a return is approved for a damaged item.
  
  

 Limitation of Liability

Agathist Studios is not responsible for:

• Lost or stolen return shipments
  
  

• Returns sent without prior approval
  
  

• Orders shipped to incorrect addresses provided by the customer